Reporting Relationship: Manager, Pharmacy Services Operations
Shift: Monday through Friday 8am to 5pm CST. This hybrid role requires two on-campus days per week, with specific days varying based on business need. Generally, all positions may be performed on-campus. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role
Establish and maintain effective relationships with customers and insurance payers
Monitor and manage the import of client sales transmissions
Retrieve, download, and input payment file data
Monitor and import daily deposit data
Reconcile payments and remittance details
Investigate and resolve payment exceptions
Provide responsive and professional customer service
Collaborate with other team members and customers to ensure data accuracy and timely issue resolution
Maintain documentation of processes and procedures to support consistency and compliance
Identify opportunities for process improvement and contribute to system enhancements
Ensure adherence to HIPAA and other regulatory requirements related to patient and payment data
Perform additional duties and support projects as assigned
Required Qualifications
Bachelor’s degree preferred
3+ years of experience as a retail pharmacy technician
Proficiency in Microsoft Excel and familiarity with other Microsoft Office applications
Ability to manage and organize data files
Strong problem-solving skills
Strong written and verbal communication skills
Ability to prioritize tasks and manage time effectively in a deadline-driven environment
Pharmacy experience preferred
Remote Work Requirements
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)
Benefits: At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Employment Conditions
This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
Working Conditions
Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.
ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, will engage only with pre-approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
Please visit www.scriptpro.com to learn more about the mission of our company.
