Design, develop, test, deploy, and maintain SCCM/MECM application packages, programs, task sequences, scripts, and remediation packages.
Monitor SCCM deployment status and produce reports identifying successful, failed, pending, and non-compliant devices.
Support the use and evaluation of NinjaOne as an enterprise endpoint management,
Troubleshoot operating system, application, hardware, driver, security, and performance problems.
Perform root cause analysis and develop sustainable solutions for recurring issues.
Test scripts to ensure they operate safely across supported Windows configurations.
Maintain reusable PowerShell libraries and documented automation procedures.
Monitoring & Reporting
Support development of dashboards and metrics showing vulnerability remediation progress.
Assist management and cybersecurity teams in measuring remediation performance against established service levels and federal requirements.
Application Packaging & Software Lifecycle Management
Package enterprise applications for automated deployment.
Test application compatibility with supported Windows configurations.
Maintain current versions of enterprise applications and identify obsolete or unsupported software.
Develop upgrade and migration packages to replace vulnerable or end-of-life applications.
Develop automated removal packages for prohibited, unsupported, or vulnerable applications.
Coordinate application testing with application owners and technical stakeholders before enterprise deployment.
Maintain documentation covering packaging standards, installation procedures, dependencies, rollback procedures, and known issues.
User Support & System Access
Provide Tier 3 technical support for complex Windows issues.
Support Active Directory, Group Policy, configuration, and user environment troubleshooting.
Resolve issues resulting from application deployments, security remediation, operating system updates, and configuration changes.
Coordinate with Tier 1 and Tier 2 support teams to resolve incidents and recurring problems.
Provide technical guidance and knowledge transfer to desktop support personnel.
Required Skills & Competencies
Strong knowledge of Microsoft Windows desktop operating systems.
Hands-on experience with Microsoft SCCM/MECM, particularly application packaging and software deployment.
Experience creating and troubleshooting SCCM applications, packages, deployment collections, detection methods, and task sequences.
Experience developing PowerShell automation and remediation scripts.
Understanding of Windows vulnerability remediation and patch management.
Ability to interpret vulnerability findings and translate them into technical remediation actions.
Understanding of CVEs, security advisories, vulnerability severity, and remediation concepts.
- Knowledge of Active Directory and Group Policy.
- Education & Experience
- Education
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related technical discipline
Experience
5+ years of experience in desktop engineering, Windows system administration, management, or enterprise IT support.
Demonstrated experience supporting Windows operating systems in enterprise client/server environments.
Demonstrated experience with SCCM/MECM application packaging, deployment, or administration.
Advanced PowerShell scripting experience.
NinjaOne administration or engineering experience.
- Experience working in federal government IT environments.
- Certifications
- Desired: Microsoft Endpoint, Windows, Azure, or related technical certifications.
- Desired: ITIL Foundation certification.
- Security Clearance
- Applicants must be able to obtain a Public Trust clearance
