Key Characteristics
Broad background in managing the integration, implementation and support of client/desktop technologies.
Strong troubleshooting and organizational skills, and a strong aptitude to think outside of the box when presented with a complex problem or scenario.
Familiar with desktop computing hardware, printers, software, communication, and mobile device products
Essential Functions
Assist with the delivery of new desktop computing technologies and innovations (e.g., integration testing and preparation of software, operating system images and upgrades, software version upgrade projects, and adaptation of software to AmeriGas requirements).
- Provide second- and third-level support for escalated Service Desk incidents.
- Utilize desktop and mobile management utility software, such as SCCM and Workspace ONE, as well as other emerging technologies to install, upgrade, maintain, and decommission AmeriGas computing equipment and mobile devices.
Support business justification, technical design, and continuous improvement of Desktop Services and product/service delivery to AmeriGas employees.
Assist with the creation of documentation for custom systems and application deployment configurations. Update documentation as necessary to reflect upgraded/revised systems and procedures.
Knowledge, Skills and Abilities
Experience with the integration of desktop computing hardware, printers, software, and communications products, particularly those of Microsoft, HP and Lenovo.
Broad background in managing the integration, implementation and support of client/desktop technologies.
Familiarity with desktop computing hardware, printers, software, communication, and mobile device products.
Minimal exposure to PowerShell or other scripting language(s) for the deployment of software, configuration changes, and upgrades to desktop and server computers.
Exposure to software security vulnerability assessment and security patch management via the SCCM Client Management Suite and Workspace ONE technology.
Capability in server and desktop technology administration (Windows 10) and diagnostic and problem-solving expertise within these environments.
Working knowledge of iOS versions and hardware capabilities.
Strong troubleshooting and organizational skills, with a strong aptitude to think outside of the box when presented with a complex problem or scenario.
Exceptional interpersonal communication, presentation and leadership skills, both written and oral.
Ability to work as a team with multiple individuals or groups in the resolution of configuration or support issues.
Minimum Qualifications
College degree preferred; Computer Science or related IT major.
1+ years of experience in the Information Technology field.
1+ years of experience working successfully in a high customer contact role, with skills in corporate imaging, software deployment, Active Directory administration, workstation setup/user data transfer, and mobile
technologies.
Specific IT training or skills in desktop virus and security maintenance, and desktop scripting, management, and automation.
Experience in management of services delivery in a customer-focused desktop technology environment, encompassing PC technology acquisition, installation, maintenance and retirement.
Knowledge of SCCM, Workspace ONE or Citrix a plus.
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
