Perform root cause analysis and implement long-term solutions for recurring issues.
Desktop Engineering & Endpoint Management
Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent).
Develop and maintain deployment workflows, automation scripts, and configuration profiles.
Manage patching, updates, and compliance baselines for macOS endpoints.
Ensure endpoint compliance with security policies and organizational standards.
Support application packaging, testing, and deployment for macOS systems.
User Support & System Access
Provide assistance to users in accessing and effectively using business systems on macOS devices.
Support identity and access management processes (e.g., Active Directory, Azure AD integration).
Ensure proper configuration of user environments, permissions, and security settings.
Collaborate with support teams to improve user experience and system usability.
System Monitoring & Maintenance
Monitor system performance, logs, and alerts to ensure optimal operation.
Perform proactive maintenance, including patching, updates, and system health checks.
Support backup, recovery, and endpoint security measures as required.
Ensure compliance with IT security policies, standards, and regulatory requirements.
Documentation & Reporting
Develop and maintain documentation for system configurations, processes, and procedures.
Document engineering standards, deployment methods, and troubleshooting guides.
Prepare reports related to system performance, utilization, and capacity planning.
Ensure adherence to change management and configuration management processes.
Collaboration & Support
Work closely with system administrators, network engineers, security teams, and Help Desk staff.
Support enterprise deployments, upgrades, and infrastructure initiatives.
Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
Participate in continuous improvement initiatives and technology evaluations.
Required Skills & Competencies
Advanced knowledge of macOS operating systems and Apple hardware
Experience with endpoint management and mobile device management (MDM) tools
Strong understanding of system administration, configuration management, and automation
Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD)
Ability to optimize system performance and conduct capacity planning
Strong analytical and troubleshooting skills
Excellent communication and customer service skills
Preferred Qualifications
Experience with scripting (e.g., Bash, Python)
Experience in federal or government IT environments
Work Environment
Office and/or customer-site environment
May require on-call support or after-hours maintenance activities
- May involve physical handling of IT equipment
- Education & Experience
- Education
- Bachelor’s degree in Information Technology, Computer Science, or related field
- (or equivalent experience)
Experience
5+ years of experience in desktop engineering, system administration, or enterprise IT support
Experience supporting macOS in enterprise environments
- Experience with macOS endpoint management tools (e.g., JAMF, Intune)
- Certifications
- Apple certifications (e.g., Apple Certified Support Professional – ACSP, JAMF certifications)
- ITIL certification preferred.
- Security Clearance
- Applicants must be able to obtain a Public Trust clearance
