What you will do
Own customer changes as part of the Assisted Services Package contracted by the client - MACD (Move, Add, Change, Delete).
Act as the primary customer contact for MACD-related activities.
Validate and translate customer requirements into executable network changes.
Implement changes across IP, SD-WAN, and related network technologies.
Troubleshoot issues arising during change implementation.
Create and maintain Methods of Procedure (MoPs) for planned changes.
Coordinate with CSEs, TSEs, and Operations teams to ensure successful delivery.
Ensure all requests are accurately documented and tracked.
Contribute to process improvements and operational excellence.
What we're looking for
Essential Skills
Experience supporting and implementing changes within IP/SDN networking environments.
Good understanding of IP networking fundamentals and routing technologies.
Experience supporting Versa Networks SD-WAN solutions.
Familiarity with GUI and CLI-based network management tools.
Strong troubleshooting and problem-solving skills.
Ability to interpret customer requirements and implement network configurations.
Strong customer communication skills.
Excellent written and verbal communication skills in English.
Desirable Skills.
Exposure to SASE technologies, particularly Versa Networks and Fortinet.
Understanding of ITIL service management principles.
Experience in managed services, premium support, or customer-facing roles.
Familiarity with change management processes and operational procedures.
Exposure to automation, scripting, or network orchestration tools.
Relevant industry certifications (e.g., CCNA, NSE, Versa certifications).
#LI-DNI
What we offer you
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have
Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.
A global network
When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
