Job Title: Network Operations & Engineering Manager
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Opportunity
CACI is seeking a Network Operations & Engineering Manager to join our Desktop Support Services (DSS) team supporting the Department of Homeland Security (DHS). The Network Operations & Engineering Manager will serve as the technical manager and unified point of leadership for network engineering operations across multiple DHS DSS task orders. This role is responsible for providing management oversight of Tier 1 NOC, Tier 2 WAN/LAN, and Tier 3 WAN/LAN teams while ensuring standardization, consistency, and excellence in network support delivery across all contract task orders. The Network Engineering Lead will act as the single, authoritative voice representing all DSS network operations to DHS stakeholders.
Responsibilities
Serve as the technical manager and unified leader for network engineering operations across multiple DSS task orders. Responsibilities include:
- Provide technical leadership and management oversight for Tier 1 NOC, Tier 2 WAN/LAN, and Tier 3 WAN/LAN support teams across multiple task orders
- Act as the single, unified voice representing all contract network operations to DHS stakeholders and facilitate communication between technical teams, program management, and government stakeholders
- Lead, mentor, and develop network engineering staff through regular performance reviews, one-on-ones, and coaching to ensure high performance and professional growth
- Establish and enforce network engineering standards, best practices, and procedures to ensure consistency in network design, implementation, troubleshooting, and support methodologies across all DSS task orders
- Manage escalations between support tiers, provide technical expertise for complex network issues affecting desktop connectivity, and oversee handling of incoming escalations and participation in major incident bridge calls
- Manage, troubleshoot, and oversee maintenance of network devices including Cisco routers, switches, wireless access points, firewalls (ASA and Palo Alto), Bluecoat proxies, VPN, and Zscaler
- Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices
- Develop and maintain unified network documentation, runbooks, Standard Operating Procedures (SOPs), network architecture diagrams, Knowledge Base articles, work instructions, and job aids across all DSS contracts
- Establish metrics and KPIs to measure team performance, network health, and service delivery
- Identify and implement process improvements to enhance efficiency and service quality
- Lead postmortem activities and drive operational improvements based on lessons learned
- Ensure compliance with federal security requirements, DHS policies, and Government procedures
- Foster a unified team culture, ensure seamless collaboration and knowledge sharing across task order boundaries, and eliminate silos to deliver consistent service and user experience
- Lead technical review meetings, provide consolidated status updates to program management, and conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools
- Ensure teams respond effectively to systems alerts, triage, troubleshoot, and resolve incidents in 24/7/365 environment
- Manage coordination with other support teams including Service Desk and Security Operations Center
- Coordinate patching, updates, upgrades, refreshes, and other maintenance activities
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Qualifications
Required
- Ability to obtain DoD Top Secret/SCI Clearance
- Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD)
- B.S. + 15 years of applicable experience OR M.S. + 12 years of applicable experience
- Minimum 5-7 years in a technical leadership or management role overseeing multi-tier network support operations (NOC, Tier 2, Tier 3) on a federal government contract
- Cisco Certified Network Professional (CCNP) certification or higher
- ITIL Foundation certification (or ability to obtain within first three months)
- Expert-level knowledge of enterprise WAN and LAN technologies including Cisco switches, routers, firewalls, VPNs, and wireless access points
- Advanced experience with Network analysis tools and IP services (IPv4/IPv6, Multicast, QoS, SDN, SNMP, VoIP, VTC)
- Strong experience with routing protocols and technologies (OSPF, BGP, MPLS, RSVP/LDP L2/3VPNs, VRFs, IKE/IPSec, GRE tunnels, MTU, Import/Export policies)
- Experience with network security technologies (firewalls, IPS/IDS, VPN, NAC) and wireless networking (802.11 standards, controllers, access points)
