Conduct proactive outreach to drivers throughout pickups and deliveries, maintaining transparent communication while building strong, collaborative relationships
Monitor driver status and freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of any potential delays or issues
Collect, organize, and maintain proper documentation for each driver interaction and shipment, ensuring all records are complete, accessible, and compliant with company standards
Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals with efficiency and resilience
Provide support to drivers by addressing concerns, resolving issues, and offering guidance in a supportive and empathetic manner
Collaborate cross-functionally with internal teams to ensure seamless operations and consistent service delivery
Maintain consistent communication volume while prioritizing quality interactions and customer satisfaction
Demonstrate flexibility and adaptability in responding to changing operational needs and driver requirements
Required Qualifications:**
High school diploma or equivalent
1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
Strong attention to detail and ability to maintain accuracy while managing multiple tasks simultaneously
Excellent written and verbal communication skills with the ability to communicate clearly and professionally
Proficiency with Microsoft Suite and web-based software applications
Demonstrated ability to prioritize, organize, and balance competing demands effectively
Strong teamwork and collaborative skills with the ability to work cross-functionally
Problem-solving abilities and resilience in fast-paced environments
Time management skills and ability to meet performance targets consistently
Knowledge of tracking and tracing systems or willingness to learn quickly
Strong interpersonal skills and ability to build positive relationships with drivers and customers
Ability to handle difficult situations with composure and professionalism
Reliability, punctuality, and commitment to meeting deadlines
Bilingual capability in Spanish and English (preferred for Panama City location)
Preferred Qualifications:**
Associate's degree or higher
Previous call center or customer service experience
Familiarity with logistics, transportation, or dispatch operations
Experience with driver communication and coordination
Knowledge of freight management or shipment documentation processes
Experience working in a multicultural or international environment
Familiarity with transportation industry standards and best practices
All your information will be kept confidential according to EEO guidelines.
