Conduct proactive "check calls" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers
Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination
Monitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays
Collect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operations
Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction
Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals
Required Qualifications:**
High school diploma or equivalent
1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
Strong attention to detail and ability to maintain accuracy while managing multiple tasks
Excellent written and verbal communication skills
Proficiency with Microsoft Suite and web-based software applications
Demonstrated ability to prioritize, organize, and balance competing demands effectively
Strong teamwork and collaborative skills with the ability to work cross-functionally
Problem-solving abilities and resilience in fast-paced environments
Time management skills and ability to meet performance targets
Knowledge of tracking and tracing systems or willingness to learn quickly
Preferred Qualifications:**
Associate's degree or higher
Previous call center or customer service experience
Familiarity with logistics, transportation, or dispatch operations
Experience with driver communication and coordination
Knowledge of freight management or shipment documentation processes
All your information will be kept confidential according to EEO guidelines.
