Technical Expertise
Serve as the subject matter expert for Omnissa Horizon and related technologies.
Provide guidance and mentorship to IT teams on best practices for VDI deployment and management.
Stay updated on the latest Omnissa Horizon features, updates, and industry trends.
Conduct Product and vendor analysis to ensure Chubb’s alignment to industry standards and trends.
Support and Troubleshooting
Provide Level 2/3 support for complex issues related to Omnissa Horizon and VDI environments.
Collaborate with cross-functional teams to resolve technical challenges and ensure user satisfaction.
Conduct root cause analysis for recurring issues and implement long-term solutions.
Documentation and Training
Create and maintain detailed documentation, including architecture diagrams, configuration guides, and standard operating procedures.
Security and Compliance
Ensure the Omnissa Horizon environment adheres to organizational security policies and compliance requirements.
Implement security best practices for VDI, including multi-factor authentication and data encryption.
Performance Optimization
Analyze and optimize the performance of the Omnissa Horizon environment to ensure a seamless user experience.
Conduct capacity planning and scalability assessments to support future growth.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience in IT infrastructure, with at least 3 years of hands-on experience with Omnissa Horizon.
Expertise in Omnissa Horizon components, including Connection Servers, Unified Access Gateways, App Volumes, and Dynamic Environment Manager.
Strong knowledge of virtualization technologies, including VMware vSphere and ESXi.
Proficiency in Windows Server, Active Directory, and Group Policy management.
Experience with networking concepts, including VLANs, firewalls, and load balancers.
Strong troubleshooting and problem-solving skills.
Excellent communication and documentation skills.
Familiarity with scripting and automation tools (e.g., PowerShell, Python).
Knowledge of ITIL processes and frameworks.
Strong analytical and critical thinking skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Customer-focused mindset with a commitment to delivering high-quality solutions.
