You will work closely with internal project teams and client stakeholders to ensure our clients have a seamless onboarding experience, during client implementations. This position will report to the General Manager, EMEA while working across the entire Client Management division globally.
In addition to client engagement, the Implementation team coordinates closely across the organization and with executive leadership to ensure a comprehensive and cohesive approach to the client experience. Ideal candidates will have come from a professional services background or other enterprise software / technology client success background, with substantial experience and demonstrated success in this regard.
This is an exceptional opportunity for a driven, detail-oriented, top performer to become directly engaged with several of the world’s most sophisticated private equity investors and produce immediate impact within a globally-focused financial technology firm.
Even if you do not meet all criteria, we would still encourage you to apply! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our client implementation function.
As a Manager on the Implementation team, you will
Lead client implementation processes and initiatives
Host discovery sessions to understand client requirements and navigate the ideal configuration path
Produce flawless client deliverables to facilitate communication around complex project requirements
Document organizational processes and initiatives both internal to Chronograph and within client implementations
Act as a client support resource during client onboarding owning client communications and deliverables
Coordinate with clients to align on agenda topics for weekly calls - using judgement and encouraging a focused track through to project completion
Discuss, implement and document client implementation choices and decisions
Create and update client project plans tracking project milestone progress
Uphold Chronograph brand standards & values in every client interaction
You will be successful in this role if you have
Bachelor’s degree with four (4+) years’ of experience in professional services environment, ideally consulting, investment banking, private equity, technology client success, or similar
Demonstrated excellence producing time-sensitive deliverables for sophisticated and exacting client base
A problem solving mindset
Experience with project management and skill in managing both internal and external stakeholders toward a successful implementation
Superb (written and verbal) communication skills
Excellent organizational strategies
Willingness to travel occasionally
Entrepreneurial mindset and attitude. Your contributions will make a significant impact on our operations
Ability to quickly adapt to a high-performance environment
Flexibility and mindset open to performing a variety of tasks
Why Join Chronograph?
We value creativity, open communication, cutting edge technology, striving for excellence in all things – and having fun along the way. We want you to be happy here for the long-term.
We offer
Flexible work arrangements (including in person / hybrid)
Competitive salary
Unlimited and flexible vacation
Pension
Generous health benefits
Semi Annual team events in New York City for all global employees
Fully-paid parental leave
...and more!
Chronograph is committed to promoting a diverse and inclusive culture, and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!
