Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Google Meet/MS Teams).
Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji
Ensure clear and effective communication with users to understand, document, and resolve their IT issues.
Perform basic repairs and replacements for computing equipment when needed.
Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
Participate in a shift-based support schedule to ensure coverage across global time zones.
The qualifications you need
3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
Strong knowledge of macOS and Windows 11 operating systems.
Experience with Active Directory as well as Azure Active Directory.
Understanding of TCP/IP networks and fundamental network troubleshooting skills.
Proficiency in M365 administration and support.
Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
Familiarity with operating and maintaining network components such as video conferencing systems (Google Meet/MS Teams) and network printers.
Required Skills
Strong communication skills with the ability to work effectively in a global, multicultural team.
Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
Capable of managing multiple tasks and projects in a fast-paced environment
A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
ITIL V4 Foundation certification
What Celonis can offer you
Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us
Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Use of Artificial Intelligence Tools
We rely on an artificial intelligence tool to match the information from your resume to the relevant Celonis job descriptions. This processing is limited to the information provided in your resume or in your candidate profile. The tool produces a match score per candidate for a role, suggests preliminary ranking, and provides recommendations.
The tool is only used for support in parts of the job application process, including to facilitate the identification of the relevant Celonis Jobs for candidates and recruiters. All final decisions are made by hiring managers and the Celonis talent acquisition team. Hiring managers and HR specialists use this tool responsibly, are aware of the risk of potential bias, and are equipped to mitigate it.
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