Key job responsibilities
Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Provide on-call support for high severity incidents and act as an escalation point of contact for team
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.
If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!
High school or equivalent diploma
Experience in networking
Excellent customer facing skills
2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP
2+ years of experience troubleshooting in a multi-user high availability environment
2+ years of experience with PC repair, troubleshooting, deployment and liquidation
Occasional travel required based on needs of the business
Bachelor’s degree in Computer Science or IT related field
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in Active Directory and Windows Server backup solutions
Experience with audiovisual, video conferencing or event support
Ability to write simple scripts in an administrative language
Strong analytical skills with demonstrated problem solving abilities
Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
