Key Responsibilities
Write, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences.
Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.
Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.
Support the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.
Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.
Use AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating all outputs against approved source material and responsible AI practices.
Flag content that may require Legal, Privacy, Security, or AI Trust review prior to publication.
Requirements
Experience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples required.
Strong audience judgment with the ability to translate technical detail into clear, audience-appropriate content.
Excellent written communication skills, with precise, concise writing that maintains accuracy under deadline.
Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.
Experience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge.
Practical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment.
Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.
Preferred Qualifications
Familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture is a plus. Experience documenting complex B2B SaaS solutions in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments is also preferred.
Interview Policy & Privacy Notice
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
About CCC's Commitment to Employees
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
