Key Responsibilities
Content Management & Technical Writing
Author, maintain, and publish high-quality technical specifications, supplemental guides, and user-friendly documentation for both technical and non-technical audiences.
Serve as a Subject Matter Expert (SME) for the products and services covered in the documentation, ensuring technical accuracy, clarity, and integrity for consumers.
Process Optimization & AI Automation
Analyze stakeholder requirements, perform gap analyses, and redesign cross-functional workflows to improve documentation clarity, usability, and speed-to-market.
Drive continuous process improvement by identifying opportunities for workflow automation and AI integration throughout the documentation lifecycle.
Governance, Compliance & Risk Management
Partner with Global Product Network stakeholders to manage document lifecycles, including version control, structured review cycles, and strict adherence to Enterprise/GPN risk standards.
Maintain a "well-managed" documentation ecosystem, reducing operational risk and ensuring continuous audit readiness.
Stakeholder Management & Influence
Engage and influence internal/external stakeholders, technical leads, and senior leadership through clear written and verbal communication.
Lead by example—utilizing influence and collaborative partnerships to bring cross-functional teams together to deliver impactful results.
Mentorship & Team Enablement
Lead knowledge-sharing sessions and contribute to team standard operating procedures, desk procedures, and best practices.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of experience in Process Management
At least 2 years of experience working in a cross-functional environment managing stakeholder expectations
At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools
Preferred Qualifications
Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems
Lean, Six Sigma, BPM, or Agile certification
5+ years of experience in Process Management or Project Management
Experience working in the Financial Services, FinTech, or Payment Network industry
Experience working in an Agile environment and leveraging modern documentation framework workflows
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $122,100 - $139,400 for Manager, Process Management
McLean, VA: $134,400 - $153,300 for Manager, Process Management
Richmond, VA: $122,100 - $139,400 for Manager, Process Management
Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
