RESPONSIBILITIES
Tasks may include but are not limited to
Endpoint Strategy & Roadmap
Own and maintain the global workstation hardware roadmap.
Define and manage approved standards for laptops, desktops, monitors, docking stations, peripherals, and mobile computing devices.
Develop lifecycle and refresh strategies for end-user hardware.
Recommend future-state endpoint solutions aligned with business, security, and operational requirements.
Collaborate with Procurement and vendors to evaluate new hardware platforms and technologies.
Technology Evaluation & Innovation
Research, evaluate, and assess new endpoint technologies, operating systems, management tools, and productivity solutions.
Conduct proofs of concept (POCs) and pilot programs for emerging technologies.
Evaluate compatibility, supportability, security risks, and operational impact of new solutions.
Provide recommendations based on technical, business, security, and user experience considerations.
Hardware & Software Compatibility Testing
Design, coordinate, and execute testing activities for workstation hardware, operating systems, drivers, applications, and peripherals.
Validate compatibility between business applications and supported endpoint platforms.
Develop testing standards, procedures, and acceptance criteria.
Document findings and support enterprise-wide deployment decisions.
Endpoint Engineering & Administration
Engineer, deploy, and maintain Windows and macOS workstation environments.
Manage endpoint configuration standards and images.
Configure and support endpoint management platforms such as Microsoft Intune, Autopilot, Jamf, and related technologies.
Develop automation and self-service solutions to improve endpoint management and user experience.
Create and maintain endpoint configuration, compliance, and security policies.
Patch & Vulnerability Management
Test, validate, and deploy operating system, driver, firmware, and application updates.
Assess software patches for potential business impact prior to enterprise deployment.
Develop deployment schedules and rollout strategies.
Monitor patch compliance and remediation activities.
Partner with Cybersecurity teams to address endpoint vulnerabilities and reduce risk exposure.
Security & Compliance
Support Zero Trust and endpoint security initiatives.
Ensure workstation configurations comply with organizational security standards and regulatory requirements.
Partner with Security teams to implement endpoint protection, encryption, device compliance, and conditional access controls.
Participate in security reviews, audits, and compliance assessments.
Operational Support
Serve as Tier 3 escalation support for complex workstation-related incidents and problems.
Perform root cause analysis and drive permanent corrective actions.
Engage vendors and manufacturers to resolve product defects and technical issues.
Support major incidents impacting endpoint services.
Documentation & Process Improvement
Develop and maintain technical standards, procedures, runbooks, and knowledge articles.
Maintain endpoint architecture documentation and hardware standards catalogs.
Continuously improve workstation deployment, support, and lifecycle processes.
Identify opportunities for automation and operational efficiency.
Project Participation
Lead or participate in endpoint modernization initiatives.
Support workstation-related workstreams for mergers, acquisitions, office openings, and technology refresh projects.
Collaborate with Infrastructure, Cloud, Networking, Cybersecurity, and Service Desk teams to deliver endpoint solutions.
OTHER SKILLS AND ABILITIES
Strong analytical and troubleshooting skills.
Technology evaluation and decision-making.
Project and change management.
Process improvement mindset.
Excellent written and verbal communication skills.
Ability to balance security, usability, and operational requirements.
Vendor management and stakeholder engagement.
Documentation and knowledge management.
Customer-focused approach.
Ability to work independently in a global environment.
Success Measures
The Workstation Engineer will be measured on
Endpoint compliance and security posture.
Hardware roadmap effectiveness and lifecycle management.
Patch compliance and vulnerability remediation performance.
Device reliability and user experience metrics.
Reduction in endpoint-related incidents.
Successful delivery of endpoint modernization initiatives.
Automation and operational efficiency improvements.
Quality of documentation and technical standards.
REQUIREMENTS
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
Equivalent combination of education and relevant experience may be considered.
Experience
5+ years of experience in endpoint engineering, workstation engineering, desktop engineering, or end-user computing.
Experience managing enterprise-scale Windows workstation environments.
Experience with endpoint lifecycle management and hardware standardization.
Experience testing and validating hardware and software compatibility.
Experience managing software deployment and patch management processes.
Technical Skills
Windows 10/11 administration and engineering.
Microsoft Intune and Endpoint Manager.
Windows Autopilot.
Microsoft Entra ID (Azure AD).
Microsoft 365 platform.
PowerShell scripting and automation.
Endpoint security technologies.
Software packaging and deployment.
Hardware lifecycle and asset management.
Driver and firmware management.
Device compliance and configuration management.
Remote support and endpoint troubleshooting.
Preferred Qualifications
Experience supporting macOS environments.
Experience with Jamf Pro.
Experience with Azure Virtual Desktop or other virtual desktop technologies.
Experience with Tanium or similar endpoint management platforms.
Experience with Digital Experience Monitoring (DEX/DEM) tools.
ITIL Foundation certification.
Microsoft Certified: Endpoint Administrator Associate.
Microsoft Certified: Modern Desktop Administrator (or successor certification).
Experience operating within a regulated environment such as healthcare, clinical research, pharmaceutical, or life sciences industries.
Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.
Discover the Difference
We love knowing that someone is going to have a better life because of the work we do. Discover the Difference at Worldwide Clinical Trials. Explore additional opportunities on our careers page, visit http://www.worldwide.com/careers, or connect with us on LinkedIn.
