CallMiner
From CallMiner's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
CallMiner is a proud provider of market leading cloud-based conversational analytics solutions for improving agent performance across contact channels. With over 10 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.
CallMiner strives to maintain an organizational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.
The CallMiner multi-channel speech analytics platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites.
CallMiner is a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom. We serve clients in a wide variety of industries: financial services, utilities & energy, manufacturing, government, communications, fulfillment & performance marketing, and travel & hospitality.
Install and integrate CallMiner Products in hosted or premise environments
Design and implement solutions to meet customer needs
Make recommendations on improvements to deployment processes
Provide feedback to the Product team from the field
Support clients thru internal ticketing system
Excellent communication skills to internal and external clients
Minimum Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or proven equivalent experience
At least 3-5 years of experience in the Technology industry, preferably in an IT or deployment position
Expertise in troubleshooting and solving complex problems
Excellent organizational, time management, written and verbal communication skills
Good work ethic, self-motivated and able to put in extra effort when needed
Experience with enterprise software installation and support
Windows Server 2008 and 2012 OS installation, customization, configuration and troubleshooting
Internet Information Services configuration and troubleshooting
Understanding of Windows domain security and authentication (Kerberos Delegation knowledge is a plus)
Microsoft SQL Server 2008 and 2012 administration and usage, including queries, stored procedures, and SQL jobs. Database optimization skills a plus.
Knowledge of networking, including gateways, firewalls, and routers, and how to troubleshoot connectivity problems
Experience with PowerShell or other scripting languages
Excellent communication skills to internal and external clients.
Experience with IIS
Advanced knowledge of PC architecture including specification, installation, configuration, and support of both x86-based and x64-based hardware.
Experience with Telco, VOIP, and recording systems.
Server hardware knowledge and troubleshooting skills, including RAID configurations and general knowledge of system redundancy and failover architectures
Experience with VMWare implementation and management
Experience with MongoDB
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