Ability to train internal and external users on functionality
Active involvement in UAT testing
Create working instructions for new features/development where required
Ability to create test scenarios if needed to reproduce an issue
Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users
Change requests and involvement of requirements gathering for new enhancements
Test new functionality after Tech team validates functionality
Train internal/external users of new functionality and/or reporting tools
Customer specific items where necessary/agreed
Rating/CPC Cost Quotes
Support the Rating team with rate analysis, formatting, templates and upload
Business Intelligence Create standard templates for customer Monthly Operational Review
Create standard reports for performance monitoring
Train customer users on BI tool
Required Qualifications
Required
Bachelor’s degree in International Business or Logistics
Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience
Fluent in English (written and verbal)
Preferred Qualifications
Preferred
Strong affinity with technology solutions and confident in customer facing environments
Understanding of operating processes and capabilities, business process standardization and enabling technologies
Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI
Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications
Additional languages a benefit
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.
