The duties and responsibilities of this position consist of, but are not limited to, the following:
Understand the processes involved in international shipping from purchase order to delivery of cargo at ultimate destination
Assist GF personnel and other third parties with inquiries and problem resolution
Generate, file, and maintain up-to-date and accurate customer records, reports, shipment documentation, etc.
Provide tracking and tracing services for customer shipments
Provide support and backup for the delivery and turnovers
Perform load-audits
Provide reporting and documentation collection support to global forwarding personnel and ensure customer data integrity
Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required
High school diploma or GED
Fluent in Spanish and English (written and verbal)
Preferred
Minimum 2 years of previous working experience
Proficient in Microsoft Office Suite of programs
Ability to work in a fast-paced and deadline-driven office environment
Excellent verbal & written communication skills and phone etiquette
Ability to multi-task, prioritize, and manage time effectively
Attention to detail and accuracy
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
