To seek opportunities to maximise the business by owning the local marketing plan, raising the centre’s profile in the local community and use the expertise within Marketing and Sales to convert leads into new business
To be the operational lead with key corporate companies and to support the Area Manager with new business and service lines developments, client relations and tenders
To analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions
To maintain and develop a robust and proportionate control environment to ensure regulatory compliance (CQC) and appropriate location of accountability, without prejudice to commerciality and customer responsiveness. Ensure all risks are managed in Clinics in line with relevant risk appetite statements and Clinical Governance
Ensures a culture of compliance is fostered and achieves 100% regulatory compliance (or similar) levels. Works within QMS framework
Key Skills / Qualifications needed for this role
3+ Years experience of management in a busy clinic environment
Strong experience of leading teams and people management including evidence of the ability to engage and motivate people
Strong operational experience
Experience of working in a regulated environment
Experience of the health and care and / or wellbeing industry
Good track record of driving business performance and delivering business results
Strong problem solving and project management skills
IT proficiency including the use of Microsoft office systems
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Enhanced pension and life insurance
Option to join dental insurance scheme at a discounted rate
Access to our Digital GP platform on you mobile
Access to family mental health line
Financial wellbeing channels
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately
Time Type
- Full time
- Job Area:
- Clinical Services
- Locations:
- Clinics - Oxford
