Brink's
From Brink's's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We're looking for a Technical Support Analyst to join our Technical Services team.
Technical Support Analyst
Shift Pattern: 4 on / 4 off | 12-Hour Shifts
Are you technically minded, customer-focused, and looking to build your career within a fast-paced technical services environment?
We're looking for a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you'll play a vital role in supporting telecommunications networks, troubleshooting faults, coordinating with engineers, and helping ensure services remain operational for our customers.
This is an excellent opportunity for someone with helpdesk or technical support experience who enjoys problem-solving and is keen to develop their networking and technical skills.
Acting as the first point of contact for technical support queries
Troubleshooting and tracking faults through to resolution
Monitoring and maintaining telecommunications networks
Validating and coordinating engineer jobs across the business
Deploying remote updates, patches, screen changes and password updates
Configuring routers and profiles for new installations
Providing regular updates to internal teams, customers and suppliers
Managing stock processes, including router orders and Bybox management
Supporting system migrations and deployment projects
Collaborating with colleagues to ensure effective operation of the support desk
Preparing detailed handovers for colleagues and shift teams
Strong IT literacy and confidence using multiple systems
Understanding of basic networking concepts, including TCP/IP
Previous helpdesk, service desk or technical support experience
Excellent communication and problem-solving skills
Ability to work effectively within a team environment
Desirable
Experience working within a telecommunications or technical support environment
Exposure to network troubleshooting and remote support tools
Hands-on experience supporting telecommunications infrastructure
Exposure to a variety of technical systems and technologies
Opportunities to develop networking and troubleshooting skills
A collaborative and supportive team environment
The chance to contribute to service improvement projects and business-critical operations
Working Hours
4 on / 4 off shift pattern
12-hour shifts
Full-time permanent position
Apply Today
If you're passionate about technology, enjoy solving problems, and want to be part of a dynamic technical support team, we'd love to hear from you.
Apply now and take the next step in your technical support career.
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