Support renewal and expansion conversations by articulating technical value, ROI, and alignment to customer objectives.
Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
Mentor less-experienced advisors and contribute to continuous improvement of advisory processes and templates.
Required Qualifications
5+ years of customer-facing technical experience (Technical Account Management, Solutions Engineering, Customer Success Engineering, or similar).
Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking fundamentals, and system architecture.
Proven track record of managing escalations and delivering technical outcomes for enterprise customers.
Solid troubleshooting and diagnostics skills — comfortable working with logs, metrics, SQL, and basic scripting (Python, Bash, or similar).
Excellent written and verbal communication skills; able to present complex technical topics to technical and non-technical stakeholders.
Strong stakeholder management, negotiation, and interpersonal skills.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
Preferred Qualifications
Experience in SaaS operations, data/platform products, or logistics/transportation domain (if relevant).
Certifications such as AWS/Azure/GCP, CCNA/CCNP, or relevant security/architecture credentials.
Familiarity with observability/monitoring tools, incident management platforms, and CRM/ticketing systems (JIRA, ServiceNow, Gainsight).
Experience with programmatic onboarding and building automation/runbooks.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
