Blue Yonder
From Blue Yonder's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Sr. Support Engineer 1 – Warehouse Management Systems (WMS)
Other comparable titles: SR Technical Consultant
Overview
Blue Yonder is currently seeking a Sr Support Engineer to join our Warehouse Management Systems (WMS) Tech Team. Our WMS Operate (Tech) Team is responsible for working with our global customer base to support the WMS Solution during onboarding, go-live, and steady state phases of their implementation. For our SaaS customers, we handle all aspects of solution support, including proactive monitoring, application, as well as infrastructure support: End-to-End.
The team currently comprises global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 140+ global customers and over 1000+ sites.
Scope of Position
Blue Yonder is seeking a talented candidate with 12+ years of experience in enterprise software support/architecture, deep technical fluency across application code, databases, and cloud infrastructure, and a track record of leading complex customer onboarding engagements. This is a technical role: you'll be expected to diagnose issues at the code and infrastructure level, architect solutions for cloud migrations, and manage the project cadence of onboarding a customer onto our cloud platform
Our current technical environment
Software: Java
DBMS: SQL, Oracle
OS/Environments: Windows Server, Linux, Microsoft Azure
Cloud/SaaS technical toolsets: AppDynamics, Splunk
Ticketing/Colaboration: Service Now, Jira
Code Repositories: Github
Technical Ownership
Serve as the senior technical escalation point for complex, high-severity customer issues — performing code-level review, database query analysis, distributed tracing, and debug sessions across application and infrastructure layers
Diagnose and resolve issues spanning the full cloud stack: application behavior, Azure infrastructure, networking, and data layer
Act as the technical liaison between Support, Development, and Cloud Operations teams on root-cause investigations and architectural fixes
Own and maintain monitoring/observability configurations (AppDynamics, Splunk) to proactively surface issues before they impact customers
Cloud Customer Onboarding
Lead the technical execution of onboarding customers migrating to or newly implementing our cloud/SaaS WMS platform — environment provisioning, data migration, integration validation, and cutover activities
Work closely with the assigned Project Manager to flag technical risks, dependencies, and blockers as they arise, providing accurate status on technical workstreams
Partner with customers directly during go-live to validate infrastructure readiness, performance baselines, and rollback contingencies
Produce onboarding documentation, runbooks, and architecture diagrams tailored to each customer's cloud environment
Technical Leadership & Knowledge Sharing
Mentor mid-level and junior support engineers on technical troubleshooting methodology and cloud architecture concepts
Take ownership of the most complex escalated incidents on behalf of the broader support team
Champion Knowledge Centered Support (KCS) — author high-quality, technically rigorous knowledge articles for self-service resolution
Participate in an on-call rotation for critical cloud infrastructure incidents
Technical Experience (Required)
Deep experience with Warehouse Management and/or Labor Management systems, including underlying data models and integration points
Proven experience supporting cloud-hosted/SaaS environments, specifically Microsoft Azure — infrastructure troubleshooting, scaling, and performance tuning
Working knowledge of API concepts and design (REST/SOAP) — able to read API specs, troubleshoot API calls, and diagnose integration failures
Notions of cloud-native application architecture and containerization (Docker, Kubernetes) — understanding how containerized services are deployed, scaled, and troubleshot in a cloud environment
Knowledge of system integration patterns and protocols, including file-based transfers, AS2, SFTP, API-based integrations, and message streaming platforms (Kafka)
Strong hands-on skills in Java application analisys and debugging
Advanced SQL skills (Oracle and/or SQL Server) — writing, optimizing, and troubleshooting complex queries against production data
Proficiency navigating and administering both Windows Server and Linux environments
Experience contributing to customer onboarding/implementation projects from a technical execution standpoint
Familiarity with observability/APM tooling (AppDynamics, Splunk) for proactive issue detection
Working knowledge of software release management and deployment processes in a SaaS context
Project Management Capability & Soft Skills
Working knowledge of project management fundamentals (workstream tracking, dependency mapping, status reporting) to effectively coordinate with Project Managers during onboarding engagements
Excellent written and verbal communication skills — able to translate deep technical detail into business impact for customer stakeholders and PMs alike
Resourceful, independent problem-solver comfortable operating with ambiguity and minimal guidance
Strong mentoring instincts and comfort operating as a technical authority within a team
Ability to be resourceful and resolve complex problems with little to no guidance
Demonstrates excellent communication skills, both written and verbal
Team player and works well in a highly active atmosphere
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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