Communicate effectively with customers and stakeholders, demonstrating professionalism and empathy.
Collaborate with internal Blue Yonder teams, balancing soft and hard skills.
Competency Skillset Demonstration
Basic knowledge of industry-standard SaaS tools..
Contribute to support activities for the Blue Yonder WMS product in functional and technical areas.
Understand supply chain industry domain, warehouse business processes, and SaaS KPIs.
Qualifications
Bachelor’s degree in computer science, engineering, or a related field.
Customer Support / Technical Troubleshooting Experience Required – 1+ year supporting customers or troubleshooting technical issues.
WMS domain experience preferred – 1+ year of experience working with or supporting a Warehouse Management System (WMS). Familiarity with the Blue Yonder WMS solution is a plus.
Strong verbal and written communication skills with customer-facing experience
Ability to work under pressure and meet deadlines.
Basic SQL writing skills (SQL,MySQL, PostgreSQL, etc.).
API framework knowledge is a plus.
WLM product knowledge is a plus.
Proficiency in Java and code reading skills is a plus.
Proficiency in SaaS monitoring tools like AppDynamics or Splunk is a plus
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
