Your responsibilities include
Managing and developing customer relationships within a complex contract logistics environment;
Analyzing and improving SLAs, KPIs, and commercial performance;
Leading Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), translating data into actionable improvement plans;
Identifying commercial opportunities, including upselling, cross-selling, contract extensions, and service improvements;
Managing contracts, pricing, indexation, and commercial agreements.
Owning the account Profit & Loss (PnL), including revenue growth, profitability, forecasting, and financial performance management;
In addition to managing your customer portfolio, this role offers a high level of responsibility and the freedom to make independent decisions. You own your accounts and determine, within agreed frameworks, the best approach to achieve customer objectives and continuously improve processes.
You will work closely with Operations, Customer Support, and Business Support to deliver the best possible service to your customers. Within your cluster, you will collaborate with two other Account Managers and report directly to the Key Account Manager.
WHAT’S IN IT FOR YOU
Experience matters. But at Arvato, your development doesn’t stop. In this role, you’ll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.
Through our extensive learning center and targeted training programs, you’ll have the opportunity to further develop yourself, both professionally and personally.
We offer
A gross monthly salary between €3.028 and €5.752 based on 40 hours, depending on your experience;
A performance bonus of up to one month’ s salary;
25 vacation days based on a 40-hour workweek;
Additional leave options: buy up to one extra week of vacation and receive 3 additional “non-sick” leave days;
A company laptop and mobile phone, also available for personal use;
An attractive pension scheme;
Travel allowance;
Employee Benefits @ Work (discounts on various products and services);
Discounts on your gym membership and bike plan;
An international, informal, and entrepreneurial work environment.
For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.
YOUR PROFILE
We are looking for an Account Manager who thrives in a complex contract logistics environment and enjoys building customer relationships, identifying commercial opportunities, and working in a dynamic operational setting.
You bring
Bachelor's degree (HBO level), preferably in Supply Chain Management, Logistics, Business Administration, or a related field;
Experience in a similar Account Management or Contract Management role within contract logistics;
Experience with KPI management, commercial analysis, and stakeholder management;
Excellent communication skills in English;
Experience with SAP or similar ERP systems;
A proactive, analytical, and results-driven mindset.
In addition, you recognize yourself in the following
You enjoy working in an international and fast-paced environment;
You easily switch between customers, operations, and commercial stakeholders;
You take ownership and continuously look for opportunities to improve processes and create value.
WHAT’S NEXT
Our process is fast and straightforward
Phone interview with the recruiter;
First interview on-site;
Second interview including a case study;
Feedback within 48 hours.
Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.
Ready to make impact in a high-tech supply chain environment with international customers? Apply now.
Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.
