Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution.
Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.
Develop strong relationships with customers, building an understanding of their business needs and challenges.
Collaboration with other AspenTech functions to maintain and develop business opportunities.
Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
Coach fellow team members to enhance their technical skills to help boost their overall contribution.
Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase
What You'll Need
Bachelor’s or master’s degree in engineering or related discipline
Minimum of 5+ years of relevant experience preferred. University experience may count.
Strong understanding of Chemical Engineering principles
Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial
Previous experience with AspenTech Supply chain softwares such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar advanced tools from another vendor is a plus.
Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
Ability to identify and drive growth opportunities that create value for customers with a strong customer first mindset
Ability to manage multiple responsibilities and competing priorities
Ability to travel. Travel is usually less than 25% and may occasionally be international.
#LI-WJ1
