Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
Provides Beta Site Support; mainly for qualifying the new applied installation, secondly for providing the technical training to our outsourcing engineers on installation and operation
Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.
Qualification
Above 5 years working experience in the semiconductor industry
Preferred to have 2 years equipment experience in Applied Materials, any tool experience is acceptable
Able to suppot domestic travel frequently (25-30%), and 10% global support
Flexible on work location in Taiwan
Job will support multiple customers with a focus on Taiwan Accounts.
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Relocation Eligible
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
