Key Responsibilities
Act as Tier 3 expert for complex software/platform issues, driving end-to-end resolution
Troubleshoot backend system flows across software, infrastructure, and system layers
Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions
Support and operate containerized applications in Linux/Kubernetes environments
Collaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements
Contribute to CI/CD processes, monitoring, and production reliability
Support new product introduction (NPI), including readiness validation and training
Develop tools, documentation, and best practices to improve support efficiency and reduce escalations
Required Qualifications
8 - 14 years of experience in software support, backend systems, or DevOps
Strong troubleshooting skills in complex, multi-disciplinary systems
Practical troubleshooting experience using agentic AI systems.
Strong experience working with and troubleshooting Linux environments
Practical experience with cloud native production environments: containerization (Docker) and Kubernetes
Familiarity with CI/CD, monitoring, and DevOps practices
Excellent communication and teamwork skills
Fluent in English
Advantage
Knowledge of Kubernetes operations, monitoring tools (Prometheus, Grafana, ELK), or IaC tools (Helm, Terraform)
Understanding script coding, such as : Python, PowerShell, Bash.
Background in software development, testing, or system integration
Experience in supporting global, production-critical environments
Additional Information
Location: Bangalore, India
Travel: up to 25%
Global collaboration with international teams and customers
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 25% of the Time
Relocation Eligible
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
