Key job responsibilities
Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply
Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact
Root cause defects to understand underlying causes, and design inputs to address root causes for these defects
Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners
Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future
Define and own success metrics for the program
We are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great “voice” and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.
2+ years of sales or account management experience
2+ years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
