You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.
Key job responsibilities
You will provide 1st and 2nd level support (via a ticketing system) to ensure that all IT equipment and infrastructure runs at optimal performance and that all key performance indicators (KPIs) and service level agreements (SLAs) are met at your distribution center and at any remote centers that you and your team support.
Your responsibilities will include, among other things
Handling user requests, including 1st and 2nd level ticket support
Installing, maintaining, and supporting IT equipment
Collaborating with local and regional IT engineers and teams to implement projects and drive innovation within our processes
Managing and tracking IT equipment
Collaborating with vendors to ensure effective equipment management
Communicating with vendors or external organizations to describe technical issues and Amazon standards
Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive preventive maintenance
Providing on-site technical support for projects and other initiatives
Testing end-user devices
Providing support to other IT engineers and global IT teams as needed
A day in the life
The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as performance bonuses, where applicable. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, discounts for meals at the company’s canteen, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).The minimum base pay for this position is PLN 6,375 monthly.
2 years of hands-on experience in IT support, operations, or infrastructure support roles.
Strong working knowledge of Windows and Linux operating systems
Experience with hardware troubleshooting (desktops, laptops, printers, scanners, network devices)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
Experience supporting users in a high-availability, operational environment
Ability to troubleshoot incidents independently and escalate appropriately
Basic level of English
Good written and verbal communication skills in Polish
Knowledge of enterprise IT tools for ticketing, asset management, and monitoring
Experience with network troubleshooting beyond basics (switches, Wi-Fi, cabling, incident isolation)
Exposure to ITIL-based processes (incident, problem, and change management)
Experience supporting large-scale end-user device environments (hundreds to thousands of devices)
Ability to work across teams and influence without authority
Demonstrated ownership and bias for action in incident resolution
Hold a valid driver´s license
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Wynagrodzenie zasadnicze brutto dla tego stanowiska zostało podane poniżej.
Pakiet wynagrodzeń Amazon może obejmować również dodatkowe składniki wynagrodzenia, takie jak premie (w odpowiednich przypadkach). Zespół rekrutacyjny poinformuje Cię o ostatecznej kwocie wynagrodzenia zasadniczego oraz o wszystkich przysługujących dodatkowych składnikach wynagrodzenia, w zależności od umiejętności i wymagań.
Dodatkowe świadczenia przysługują na warunkach obowiązujących w Spółce i obejmują m.in. plany emerytalne, dodatkowe ubezpieczenie zdrowotne, dodatkowe ubezpieczenie na życie, ubezpieczenie podróży służbowych, kartę MultiSport, kod rabatowy dla pracowników i program zniżek pracowniczych (EDC/Extras) oraz Program Wsparcia Pracownika (EAP – prywatne i poufne doradztwo i wsparcie).
Dobromierz, POL - 6,375.00 PLN Monthly
