Responsibilities include, but are not limited to
Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
Handles support requests and procedures across the network
Assist in training new hires
Continuous learning of new technologies
Ability to support customers from multiple buildings in the area, as well as remote customers
Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation
Experience troubleshooting integrated and interdependent computer systems
Experience in a dynamic environment with a high degree of customer service
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, IA, Bondurant - 27.64 - 37.74 USD hourly
