Assess claims for reasonable and necessary treatment and rehabilitation requirements, managing injury needs and interpreting medical reports
Provide timely and effective responses to customer needs, ensuring accurate processing of claims and adherence to AAL phone standards
About you
Completion of structured training opportunities with a portfolio of evidence, and experience in bodily injury claims processes in insurance, legal, medical, or complex customer services
Ability to work collaboratively in a team environment, plan and prioritise effectively, and manage competing resources and demands
Strong analytical skills to interpret complex information, extract meaningful insights, and evaluate options for decision-making with high attention to detail
Excellent verbal and written communication skills, combined with technical proficiency in systems, software, databases, and reporting tools
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
Important Notice
Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.
Examples of official Allianz email addresses: john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com
If you are unsure about an email, please contact Allianz directly through our official website or customer service number.
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