Serve as a primary technical implementation resource for assigned digital banking conversion projects by supporting customer onboarding activities, solution discussions, and configuration planning efforts
Configure and support delivery of Alkami Digital Banking solutions by applying customer requirements, validating implementation details, and coordinating onboarding activities across assigned projects
Lead customer-facing meetings and virtual working sessions by communicating implementation progress, addressing configuration questions, and supporting stakeholder alignment throughout project execution
Support troubleshooting and issue resolution activities by analyzing platform behaviors, resolving implementation-related concerns, and escalating complex technical issues when necessary
Collaborate with project managers, development teams, and implementation stakeholders by coordinating technical deliverables, managing dependencies, and supporting successful project execution
Monitor implementation project risks by identifying operational or technical concerns, documenting impacts, and escalating issues to leadership or project stakeholders as appropriate
Manage implementation tickets and customer support requests by tracking issue resolution activities, maintaining visibility into project tasks, and ensuring timely follow-up on customer needs
Assist customers and internal teams with platform functionality questions by providing guidance on Alkami capabilities, configuration options, and implementation best practices
Develop and maintain implementation documentation by recording configuration details, customer requirements, project notes, and operational procedures throughout implementation engagements
Support implementation validation and testing activities by reviewing customer configurations, assisting with issue resolution, and confirming alignment with project objectives and operational expectations
Manage multiple concurrent implementation projects by balancing customer communication, implementation tasks, ticket management, and project milestones across assigned engagements
Collaborate with cross-functional teams by sharing customer feedback, implementation observations, and operational improvement opportunities that support successful delivery outcomes
Maintain current knowledge of Alkami platform functionality, implementation methodologies, and industry best practices to support effective customer consulting and implementation execution
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Conduct customer solution design sessions by gathering implementation requirements, documenting operational needs, and recommending configuration approaches aligned with Alkami platform capabilities and industry best practices
Recommended Experience & Education
Minimum Years of Experience
1–3 years of experience supporting software implementations, technical consulting engagements, customer onboarding initiatives, or client-facing technology projects within SaaS, fintech, banking technology, or related environments.
Education Level
Bachelor’s degree in Information Systems, Computer Science, Business Technology, Finance, or a related field.
Knowledge, Skills, & Qualifications
Required
Experience supporting software implementation, configuration, or customer onboarding activities
Strong written and verbal communication skills with the ability to lead customer-facing discussions
Ability to gather and document technical and operational requirements effectively
Experience troubleshooting configuration or implementation-related issues
Ability to manage multiple projects, customer priorities, and implementation deadlines simultaneously
Experience collaborating with project managers, technical teams, and customer stakeholders
Strong organizational and analytical problem-solving skills
Familiarity with project management, ticketing, or collaboration tools such as Jira or Confluence
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Ability to travel up to 20% to support implementation projects
Preferred
Experience supporting SaaS, fintech, or digital banking implementations
Knowledge of APIs, integrations, or technical configuration concepts
Exposure to user acceptance testing, onboarding validation, or deployment activities
Familiarity with Agile, Waterfall, or hybrid implementation methodologies
Experience contributing to operational improvement or customer experience initiatives
Experience participating in customer solution design or technical consulting sessions
The salary range for this position is: TBD
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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