Experience: 18-20 years
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards. Key Responsibilities · Provide end-to-end support for HSE SaaS applications in an enterprise environment. · Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes. · Evaluate and understand the technical impact of vendor-proposed updates or modifications. · Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy – this is a mandatory requirement. · Ensure compliance with organizational and regulatory standards in all system changes and support activities. · Collaborate with cross-functional teams including Solution Architects, Cyber Security, IT, Quality, and HSE departments to deploy a third-party solution. · Support integration and basic configuration involving tools such as PowerApps and SharePoint. --- Requirements Qualifications & Skills · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. · Proven experience supporting applications in an enterprise environment. · Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain. · Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have) · Experience with PowerApps, SharePoint, and general IT application configuration. · Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage. · Excellent communication, coordination, and problem-solving skills. Preferred Experience · Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment. · Familiarity with vendor management and SaaS operations in a regulated setup. · Experience in working with application such as : ServiceNow, Intelex, Veeva QualityOne is added advantage
