The Warehouse Supervisor serves as the primary day-to-day leader for warehouse associates and coordinators. This position combines hands-on operational leadership with process improvement, employee development, and cross-functional partnership to support the company’s hospitality technology hardware operations.
Why This Role Matters
The Warehouse Supervisor plays an essential role in ensuring hardware and inventory move accurately, safely, and efficiently through the warehouse. By coordinating daily priorities, maintaining inventory controls, and developing warehouse employees, this position supports on-time customer fulfillment and reliable hardware deployments.
The role also helps strengthen operational scalability by identifying process improvements and partnering with Procurement, Finance, Customer Support, and Implementation teams to resolve issues and meet business needs.
Key Responsibilities
Warehouse Operations
Supervise daily warehouse activities, including receiving, put-away, picking, packing, shipping, returns, and inventory movement.
Ensure customer orders are fulfilled accurately and shipped within established service-level commitments.
Coordinate workloads, staffing assignments, and daily priorities across the warehouse team.
Monitor workflow efficiency and identify opportunities to improve warehouse operations.
Serve as the escalation point for warehouse issues, shipment exceptions, and fulfillment concerns.
Inventory Management
Oversee cycle-count programs and inventory reconciliation activities.
Investigate inventory discrepancies and implement appropriate corrective actions.
Ensure proper bin management, stock rotation, and inventory organization.
Maintain accurate inventory records within ERP and warehouse management systems.
Assist with quarterly and annual physical inventory counts.
Logistics and Fulfillment
Coordinate domestic and international shipments.
Manage relationships with UPS, FedEx, freight providers, and other logistics partners.
Ensure shipping documentation, customs paperwork, tracking information, and related records are accurate.
Support hardware deployment activities, tradeshow shipments, and customer-specific fulfillment requirements.
Team Leadership
Lead, coach, train, and develop warehouse employees.
Provide training on warehouse procedures, safety requirements, and inventory controls.
Monitor productivity, quality, and adherence to established processes.
Participate in hiring, onboarding, performance management, and employee development activities.
Foster a culture of accountability, teamwork, safety, and continuous improvement.
Compliance and Safety
Ensure adherence to company policies, inventory controls, and operational procedures.
Maintain OSHA and workplace safety standards.
Conduct regular safety inspections and corrective-action reviews.
Support audit readiness through accurate documentation and effective inventory controls.
Cross-Functional Partnership
Partner with Finance on inventory reconciliations and variance resolution.
Collaborate with Procurement on inventory replenishment and vendor deliveries.
Coordinate with Customer Support and Implementation teams regarding deployment schedules.
Participate in process-improvement projects that support operational scalability.
Qualifications
Required
High school diploma or GED.
Four to six years of experience in warehouse operations, inventory management, logistics, or distribution.
At least two years of supervisory or team-lead experience.
Experience working with ERP or warehouse management systems.
Strong inventory-control and cycle-count experience.
Proficiency with Microsoft Excel and reporting tools.
Preferred
Associate’s or bachelor’s degree in Supply Chain, Business, Operations, or a related field.
Experience supporting hardware or technology products.
Experience using NetSuite.
Forklift certification.
International logistics experience.
Required Skills & Competencies
Warehouse operations and order-fulfillment management
Inventory control, cycle counting, and reconciliation
Team supervision, coaching, and employee development
Workload planning and daily-priority coordination
ERP and warehouse management system proficiency
Microsoft Excel and operational reporting
Shipping, carrier, freight, and logistics coordination
Problem-solving and corrective-action management
Safety, documentation, and audit-readiness practices
Cross-functional communication and collaboration
Process improvement and workflow optimization
Strong organizational skills and attention to detail
Personal Attributes
Hands-on and operationally focused
Accountable and dependable
Safety-conscious
Organized and detail-oriented
Collaborative and team-focused
Comfortable addressing operational issues and escalating concerns
Able to balance daily execution with longer-term process improvement
Committed to employee development and continuous improvement
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
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