Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
Notify, assist, and direct external emergency personnel and internal resources as necessary
Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations
Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed
Manage information flows to and from an incident
Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
Coordinate with Accenture’s Corporate executive protection leads on incident detection and management
Ensure that complete and accurate information is entered into the incident management system
Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
Monitor travel safety and security of the company's staff
Maintain situational awareness of current global current events.
Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed
Initiate mass communication notifications as required
Notify leadership of events affecting business operations and employees
Ensure proper handling of highly confidential information.
Perform other duties assigned by supervisors related to security and safety
Additional Information
Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000
Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker
Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Be able to type a minimum of 35 words per min
Excellent written and verbal communication skills
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Proficient in Microsoft Windows and Office Suite
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
