AbbVie
From AbbVie's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Company Description
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
This role is 50% field based and 50% hybrid out of our Austin, TX office.**
Allergan’s Austin based Inside Sales is a professional team of inside sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.
Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.
Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.
Ability to use inside sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product information, literature, samples, resources, including program recruitment, and follow up conversations
Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting)
Establish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationships
Demonstrate clinical, technical, and presentation skills
Identify, prioritize and drive opportunities to create access, programs, and processes that drive product demand
Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the program
Verify and complete required data entry including details of the target’s responses, notes, and any follow through actions in accordance with policies and procedures, ensuring data integrity
Profile and manage targeted list of healthcare professionals, and provide value-added benefits to grow product volume
Maintain call productivity and metrics per goals set
Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives
Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective
Maintain the required product expertise including competitive product knowledge
Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology
Successfully complete product training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
Ability to travel as assigned for in-field vacancy coverage and/or national conferences
Demonstrate effectiveness working independently and in a team environment
Meet and exceed established daily and monthly call volume metrics successfully leading to executable activity
Introduce, establish, grow relationships, and retain an expanding group of healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctors
Process customer requests related to product samples and literature programs in a timely, accurate, and professional manner
Display ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute delivery
Provide information pertaining to additional sources of information regarding products, such as referral to websites or other appropriate Allergan resource
Project a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate service
Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responses
Be able to manage call activity and phrasing in sync with Allergan approved best practices and compliance regulations
Maintain training material, keeping current with updates provided by Program Manager
Effective and timely communication with the Inside Sales Manager
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Mentor and coach less experienced Inside Sales Representatives
Assist the team manager when unavailable with escalations and complex issue management
Bachelor’s degree or equivalent experience
Two or more years of relevant sales experience is required
The ideal candidate will have a background in direct selling with a proven sales track record
The candidate is required to have a proven track record of exceeding sales targets in an environment incentivized by established goals and metrics
The ability to work independently, highly organized and superior communication skills
Experience in the healthcare industry involving interaction with physicians, patients, etc. preferred.
Desired knowledge
Skills and abilities of clinical techniques and understanding of medical terminology
Knowledge of medical device, pharmaceutical, or related field
Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
Knowledge of Salesforce preferred
Clinically oriented, able to easily pronounce medical terms and engage with key targets within territory to successfully increase prescription knowledge and adherence, where clinically appropriate
Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to
Daily activity, goals, metrics
Expedient, usage of database and other core tools
Maintaining strict quality control standards and performance monitoring
Providing input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily output
Follow established escalation pathways, identifying with parties within Allergan that are required for issue resolution
Partner with field sales, operations, and marketing to further identify methods to improve call center channel effectiveness
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
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