What You’ll Do
Customer Portfolio Management
Manage, retain, and engage a book of business consisting of approximately 1,500 existing accounts under $299,000 annual revenue.
Conduct proactive outreach to customers to review account activity, understand needs, and maintain consistent engagement.
Ensure customers are appropriately connected to the correct service or support channel, providing guidance and seamless handoffs.
Deliver high-touch support, ensuring customers feel valued, informed, and supported in maximizing their product or service portfolio.
Sales Growth & Opportunity Identification
Identify cross-sell and upsell opportunities through relationship-building, account insights, and need-based discovery.
Utilize value-based selling techniques to transition conversations from service-related topics to strategic growth opportunities.
Qualify opportunities and move them through the sales funnel, contributing to territory revenue targets.
Review customer portfolios regularly to identify whitespace opportunities and unmet needs.
Engagement & Relationship Building
Maintain a regular cadence of customer engagements with a minimum of 16 customer contacts daily.
Build trust-based relationships that support loyalty, retention, and long-term revenue stability.
Communicate proactively about product updates, value propositions, and relevant solutions aligned with customer business needs.
Sales Process & Funnel Management
Contribute to a healthy and predictable sales funnel with high-quality opportunities at each stage.
Monitor funnel metrics, including value, conversion rates, stage distribution, and cycle velocity.
Develop and maintain a territory business plan in alignment with the Inside Sales Manager.
Document all activities using CRM tools to ensure accuracy and visibility of customer interactions and pipeline status.
Sales Evolution & Training Requirements
Master call scripts, conversation frameworks, and messaging sequences.
Apply value-based selling techniques to shift service conversations into commercial opportunities.
Develop capabilities in objection handling, opportunity identification, and funnel progression.
Effectively guide customer conversations while ensuring appropriate support channel routing.
Key Performance Indicators (KPIs)
Customer Engagement: 16+ customer contacts per day
Revenue Goal: $34.8MM annual target (aligned to plan)
E-Cup Goal: In alignment with annual business objectives
Funnel Value: Meeting or exceeding target expectations
Funnel Health: Strong conversion rates, stage balance, and opportunity quality
Velocity: Speed and efficiency in progressing opportunities through the pipeline
Territory Business Plan: Alignment with and contribution to the Manager’s strategic direction
Sales Incentive: Eligible for performance-based sales incentives
Requirements
Experience in inside sales, account management, or customer-facing roles preferred
Strong communication and active listening skills
Ability to engage high-volume accounts while applying strategic sales methods
Competence with CRM systems and digital outreach tools
Ability to manage competing priorities in a fast-paced environment
Location
This position is based in Philippines.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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- The base pay for this position is
- N/A
- In specific locations, the pay range may vary from the range posted.
JOB FAMILY
Sales Force
DIVISION
TOX ARDx Toxicology
LOCATION
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS
WORK SHIFT
Standard
TRAVEL
Not specified
MEDICAL SURVEILLANCE
Not Applicable
SIGNIFICANT WORK ACTIVITIES
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
