Verify and confirm shipping dates at least three (3) days prior to delivery.
Prepare and distribute order confirmation sheets with accurate quantities, pricing, and delivery dates.
Obtain customer authorization for order changes before implementing any product modifications.
Review the daily schedule for completeness and accuracy; notify customers promptly of any delivery changes.
Track, follow up, and maintain records of customer quotes.
Secure required delivery permits for outgoing orders.
Maintain organized file systems, bins, and workspace to ensure efficiency and easy access to information.
Monitor build and hold orders and follow-up in a timely manner.
Provide sales support by supplying quote information and assisting with customer inquiries.
Invoice shipped orders and ensure appropriate billing for each customer.
Perform administrative tasks such as filing, phone coverage, mail distribution, and new hire processing.
Collaborate with Sales, Design, and Production teams to improve workflow and efficiency.
Perform additional duties as assigned to support the overall success of the plant.
Required Skills and Qualifications
Strong attention to detail with excellent organizational skills.
Ability to follow established processes and maintain accuracy in documentation.
Excellent verbal and written communication skills.
Customer service experience, including interaction via phone and email.
Proficiency in Microsoft Office (Word, Excel) and internet-based applications.
Ability to read and comprehend policy and procedure manuals, reports, and technical documents.
Effective problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
Capability to follow written, oral, or diagram instructions and resolve routine issues.
Comfortable speaking or presenting information in small group settings.
Are you ready to build a rewarding career in a dynamic, team-oriented environment? Do you thrive when challenged to be your best? Join 84 Lumber, a family-owned company built on growth, stability, and the mindset that “nothing is impossible.” We are hiring immediately for a dedicated Office Coordinator to support our team and ensure smooth office operations.
Responsibilities
Customer interaction via telephone and e-mail (schedule, quote follow up, service)
Computer input of quotes and orders while maximizing schedule
Invoicing of shipped order and appropriate billing of each customer
Administrative duties to assist in business operations (filing, phones, mailings, new hire processing)
Duties as assigned to create efficiencies within Sales, Design and Production groups.
Qualifications
Word Processing Software
Spreadsheet Software
Internet Software
Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.
Customer interaction via telephone and e-mail (schedule, quote follow up, service)
Computer input of quotes and orders while maximizing schedule
Invoicing of shipped order and appropriate billing of each customer
Administrative duties to assist in business operations (filing, phones, mailings, new hire processing)
Duties as assigned to create efficiencies within Sales, Design and Production groups.
Word Processing Software
Spreadsheet Software
Internet Software
Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.
