Career switch, measured
From Retail Supervisor to Customer Service Representative
Yes, it's a close move. Measured across current postings, the two roles have 62% skill overlap. Skills that carry over include Customer service, Sales, Communication, Inventory management; the main skills to add are Point of sale, Microsoft Office.
62%
skill overlap
6,504
open Customer Service Representative postings read
Skills that carry over
Share of each role’s postings that ask for the skill.
SkillRetail SupervisorCustomer Service Representative
- Customer service90%93%
- Sales25%22%
- Communication19%17%
- Inventory management34%12%
- Scheduling17%10%
- Hospitality42%7%
- Leadership28%9%
- Problem solving6%17%
Skills to add
Asked for often in Customer Service Representative postings, rarely in Retail Supervisor ones.
SkillRetail SupervisorCustomer Service Representative
- Point of sale–16%
- Microsoft Office–13%
Prove it with a free skill badge:Inventory management
Plan your move to Customer Service Representative
The Career Gap Analyzer compares your own resume with Customer Service Representative jobs and lays out the skills to close, free.