Customer Success Manager skills employers ask for

The most-asked skills

Share of Customer Success Manager postings that mention each skill.

1. Customer successdistinctive99%
2. Sales71%
3. Stakeholder managementdistinctive58%
4. Leadership35%
5. Communication34%
6. Marketing32%
7. Salesforcedistinctive30%
8. Problem solving28%
9. CRMdistinctive25%
10. Project managementdistinctive20%
11. Training and coaching18%
12. B2B salesdistinctive17%
13. Forecastingdistinctive16%
14. Contract negotiationdistinctive14%
15. Product managementdistinctive14%

“Distinctive” means Customer Success Manager postings ask for it at least three times as often as jobs overall.

Prove it with a free skill badge:Stakeholder management,Project management,Product management

Where Customer Success Manager skills carry over

Roles whose postings ask for the most similar skills. Overlap counts the skills that define each role most.

• Sales Manager64% overlapShared: Sales, Customer success, Marketing, CRMHow to switch
• Systems Analyst63% overlapShared: Stakeholder management, Sales, Customer success, Problem solvingHow to switch
• Sales Engineer61% overlapShared: Sales, Stakeholder management, Customer success, B2B salesHow to switch
• Account Executive56% overlapShared: Sales, Customer success, Salesforce, Stakeholder managementHow to switch

Questions

What skills does a Customer Success Manager need?

In 546 current Customer Success Manager job postings, the skills asked for most often are Customer success (99%), Sales (71%), Stakeholder management (58%), Leadership (35%), Communication (34%). Percentages are the share of postings that mention each skill.

What jobs can a Customer Success Manager move into?

Measured by shared skill demand, the closest roles are Sales Manager, Systems Analyst, Sales Engineer, Account Executive. Sales Manager shares skills such as Sales, Customer success, Marketing.