Career switch, measured
From Customer Service Representative to Concierge
Yes, it's a close move. Measured across current postings, the two roles have 63% skill overlap. Skills that carry over include Customer service, Microsoft Office, Problem solving, Office administration; the main skills to add are Marketing, Regulatory compliance, Workplace safety, ERP systems.
63%
skill overlap
142
open Concierge postings read
Skills that carry over
Share of each role’s postings that ask for the skill.
SkillCustomer Service RepresentativeConcierge
- Customer service93%80%
- Microsoft Office13%36%
- Problem solving17%14%
- Office administration7%15%
- Communication17%22%
- Sales22%15%
- Hospitality7%62%
- Inventory management12%8%
Skills to add
Asked for often in Concierge postings, rarely in Customer Service Representative ones.
SkillCustomer Service RepresentativeConcierge
- Marketing–20%
- Regulatory compliance5%17%
- Workplace safety–15%
- ERP systems–11%
- Cleaning–10%
Prove it with a free skill badge:Inventory management
Plan your move to Concierge
The Career Gap Analyzer compares your own resume with Concierge jobs and lays out the skills to close, free.