You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.
- This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.
- What You'll Do:
- Process Improvement & Standardization
Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows
Simplify and modernize manual or inconsistent processes (e.g., inspections, audits, incident management, maintenance cycles)
Ensure processes are practical, audit-ready, and consistently adopted across locations
KPI & Performance Management
Define and implement KPIs across key areas (fleet utilization, safety performance, compliance adherence, maintenance reliability)
Build dashboards and reporting frameworks to track performance at site, regional, and company levels
Establish performance cadences (weekly/monthly) to drive accountability and continuous improvement
Cross-Functional Program Leadership
Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product
Align stakeholders, clarify ownership, and improve cross-functional workflows
Act as the central connector to unblock issues and ensure progress
Execution & Continuous Improvement
Drive disciplined execution with clear milestones, timelines, and measurable outcomes
Identify risks—especially in safety and compliance—and implement mitigation plans
Conduct post-implementation reviews and continuously refine processes
Change Management & Adoption
Lead rollout and adoption of new processes, tools, and KPI frameworks
Influence stakeholders from frontline operators to senior leadership
- Ensure solutions are embedded into daily operations and sustained over time
- What You Bring To Zūm:
- 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment
Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
Proven track record of leading complex, cross-functional initiatives from problem definition through execution
Strong communication skills with experience presenting to senior leadership
Analytical mindset with the ability to translate data into insights and actionable decisions
Demonstrated ability to improve efficiency, safety, compliance, and cost performance
High ownership with the ability to operate independently and manage competing priorities
Experience building KPI frameworks, dashboards, and performance management cadences
Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred
Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus
Bachelor’s degree required; MBA or relevant advanced degree is a plus
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $155,000 to $185,000
