Build and establish relationships with all business departments and other Enterprise IT teams in executing IT enterprise service delivery mechanisms, meeting service level requirements, and resolving service delivery issues across services within the operations portfolio.
Ensures all documentation is properly updated, and signoff has been received at each phase
Develops and maintains knowledge base, FAQ's, tutorials, help guides, and other educational and training materials provided to end users.
Increases visibility and communication between the service delivery teams, business stakeholders, IT leadership, and other IT support staff by articulating them in ways that are clear for the business partner as well as for those in IT.
Analyzes business processes to determine gaps and identifies technology enabled solutions to close gaps
Develop and produce health, KPI reports (Annually, Semi-Annual, Quarterly, Monthly, Daily)
Stays informed of industry and regulatory changes impacting IT service management and reflects changes in the internal team processes.
Lead the process of certification / recertification activities related to IT service management compliance.
What You Bring
Bachelor’s degree in IT, Computer Science, Engineering, or any related specialization
Minimum 5 years of experience leading IT service management in a complex environment with a global footprint (preferable in a manufacturing-type setting)
ITIL v3, v2011, or v4 Foundation Certification preferred
Additional ITIL certification beyond Foundation is a plus
Experience with Service Now development is a tremendous plus
Can demonstrate capability to translate ITIL principles and framework into real-world practice
Built processes and organizations to ensure that Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed, monitored, and achieved in a multi-vendor environment
Demonstrated experience and high level of confidence with vendor interaction and management
Can think outside the box to develop new ideas, concepts and solutions to meet new requirements, unarticulated needs or existing needs through the adoption of emerging technologies
ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $123,250 and $150,000 per year. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.
Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
#LI:SL1; #LI:Onsite
About ZT Systems
At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining.
A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
What We Offer
At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.
Compensation & Financial Security
Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Health & Wellness
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs-
Company-paid life and disability insurance
Time Away & Work-Life Balance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Growth & Purpose
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about
These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.
ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.
