Ensure fleet readiness: Make sure daily robot health reviews, down-vehicle tracking, and return-to-service follow-ups happen consistently and lead to action
Govern scheduling: Make sure repairs, reworks, planned maintenance, calibrations, and inspections are scheduled and dispatched only when parts, tools, documentation, approvals, and vehicle time are in place
Lead systems readiness: Represent BaseOps on SAP and FSM from requirements and UAT through cutover, training, and adoption, and make sure our processes are reflected in the systems
Close communication gaps: Set the cadence, channels, and escalation paths (Slack, Jira, recurring check-ins) that keep Logistics, Manufacturing, Engineering, Fleet Operations, and sites aligned on vehicle updates, configuration, and documentation
- Measure and report: Maintain dashboards for uptime, MTBF, MTTR, days down, labor time adherence, and process compliance, and report status, risks, and results to leadership
- Qualifications
- BS or MS degree in engineering, operations management, or equivalent experience
8+ years of experience in program management, operations, or maintenance planning in a fleet, automotive, aerospace, or similar service environment
Experience driving accountability and adoption across teams and sites without direct authority
Proven track record of designing, implementing, and sustaining process change across multiple teams or sites
Hands-on experience with SAP or a similar ERP or maintenance management system, including supporting a rollout through UAT and go-live
Proficient in tools required to manage complex programs (i.e. Jira, Confluence, Slack, Gantt charts, Looker, etc.)
- Clear, concise communicator who can align technicians, engineers, and leaders around priorities and decisions
- Bonus Qualifications
- Experience working in a center of excellence, PMO, or operational excellence function
SAP FSM or other field service management experience
Program management or Lean Six Sigma certification
Experience with autonomous vehicles, robotics, or vehicle manufacturing
