Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.
What You'll Do
Gather and analyze business requirements from customers
Translate business requirements into functional specifications and user stories
Collaborate with technical teams to design and configure solutions that meet customer needs
Conduct product demonstrations and training sessions for customers
Assist in the testing and quality assurance processes to ensure solutions meet requirements and are error-free
Provide ongoing support to customers, troubleshooting issues, and implementing enhancements as needed
Stay updated on industry trends, best practices, and emerging technologies relevant to the domain
Communicate effectively with customers and internal teams to ensure project milestones are met and expectations are managed
Document processes, configurations, and customisations for future reference
Participate in pre-sales activities such as solution presentations and proposal - development
Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
What You'll Need
Bachelor’s degree or equivalent professional experience
3+ years of experience in a functional consulting role within the fintech industry
Experience with enterprise software implementation projects, preferably in areas such as ERP, CRM, or other business applications
Understanding of business processes and ability to analyse and document complex requirements
Project management skills
Excellent communication and client-facing abilities
Ability to work independently and as part of a team in a fast-paced environment
Analytical thinking and problem-solving skills
Fluency in English required; additional European languages such as German and/or French a plus
Strong attention to detail with the ability to meet tight deadlines
Ability to communicate professionally, both written and verbal
Effective problem solving and critical thinking skills
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Benefits
At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard. We’re looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution.
We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at https://www.zoneandco.com/careers
Join Our Global Mission
Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor.
Employment Terms
United States
Employment with Zone is “At-Will”, meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. This job description does not constitute an employment contract or guarantee of continued employment. Duties and responsibilities may evolve as the company grows and may change at any time with or without notice.
Non-US Jurisdictions
This position is offered as a Fixed-Term or Permanent Contract based on your country of residence. Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements.
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