About You and The Role
We’re looking for a hands-on IT Engineer who is passionate about delivering an excellent employee technology experience across a globally distributed workforce.
This role will be a key part of our day-to-day IT operations, supporting employees across hardware, software, identity, devices, conference rooms, and core business systems. You’ll help ensure employees have the tools, access, and support they need to be productive from day one, while continuously looking for ways to reduce friction and improve the overall IT experience.
The ideal candidate is technically curious, customer-focused, and comfortable taking ownership of problems from initial request through resolution. You should enjoy troubleshooting, learning new systems, improving processes, and finding better ways to deliver IT services at scale.
What You'll Do
Deliver an Excellent Employee IT Experience
Provide fast, thoughtful, and high-quality technical support to employees
Troubleshoot hardware, software, connectivity, access, and application issues
Own support issues through resolution and ensure employees have a clear understanding of next steps
Look beyond simply resolving tickets to identify ways IT can reduce friction and improve the employee experience
Contribute to strong support SLAs, service quality, and employee satisfaction
Escalate complex or high-impact issues when appropriate while remaining engaged through resolution
Support Onboarding & Offboarding
Support employee onboarding and offboarding across systems, devices, and applications
Ensure new employees have the correct equipment, access, and tools available on day one
Work with HR, Security, and other teams to maintain reliable and auditable lifecycle processes
Identify and help resolve gaps in onboarding, offboarding, and employee access workflows
Device & Asset Lifecycle Management
Support procurement, inventory, deployment, replacement, and lifecycle management of laptops, accessories, and other IT equipment
Configure and deploy devices for employees
Coordinate shipping, repairs, replacements, and equipment returns
Maintain accurate asset records and inventory
Help ensure endpoints meet company security and configuration requirements
Core Systems & Infrastructure
Administer and support core IT systems including identity, SSO, device management, productivity, and collaboration platforms
Troubleshoot account provisioning, authentication, permissions, and application access issues
Support macOS, Windows, and Linux environments
Assist with system configuration, integrations, access policies, and platform improvements
Help maintain reliable, secure, and scalable IT systems as the company grows
Automation & Process Improvement
Identify repetitive work and opportunities to improve IT workflows
Help build and maintain scripts, integrations, automations, and lightweight internal tools
Improve documentation and repeatable operational processes
Look for opportunities to use AI and automation to make IT support faster, more consistent, and easier for employees
Conference Rooms & A/V
Support A/V hardware and technology in conference rooms, all-hands spaces, and common areas
Troubleshoot meeting room hardware, displays, microphones, cameras, speakers, and conferencing systems
Help maintain a reliable and easy-to-use meeting experience for employees
Cross-Functional Collaboration
Partner with teams across the business to understand and support their technology needs
Communicate technical issues clearly to both technical and non-technical stakeholders
Work closely with other IT team members on infrastructure, networking, security, and workplace technology initiatives
Contribute to IT projects and company-wide technology deployments
What You'll Bring
If you don’t meet every requirement but are excited about the role, we encourage you to apply.
3+ years of hands-on experience in IT support, IT operations, systems administration, or a similar technical role
Strong customer-service mindset with a focus on delivering an excellent employee experience
Proven ability to troubleshoot and resolve technical issues across hardware, software, identity, and access
Hands-on experience supporting macOS and Windows environments; Linux experience is a plus
Experience with endpoint management, device deployment, and access controls
Familiarity with Identity & Access Management concepts such as SSO, SAML, and SCIM
Experience supporting onboarding and offboarding processes
Strong written and verbal communication skills
Ability to manage multiple priorities and take ownership of issues through resolution
Comfortable working onsite at our South San Francisco HQ 5 days per week, with flexibility as needed
Experience working in a high-growth or operationally complex environment is a plus
Experience supporting a globally distributed workforce is a plus
Familiarity with compliance frameworks such as SOC 2, ISO 27001, or GDPR is a plus
Experience supporting A/V systems and conference room technology is a plus
Experience using AI-powered tools or building AI-driven automations to improve IT support, troubleshooting, workflows, scripting, or internal operations is a strong value-add
Experience with tools such as ChatGPT, Codex, Claude Code, or similar AI-assisted development and automation platforms is a plus
What Else You Need To Know
The starting cash range for this role is $110,00 - $130,000; please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. We are always open to negotiation. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
This is a fully onsite role requiring in-person attendance at our South San Francisco location five days per week.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
