Provide break/fix support for existing AV systems, diagnosing, resolving, and restoring service on conference room and event technology.
Provide on-site AV support for live and hybrid events and productions, including setup, operation, real-time troubleshooting, and teardown.
Assist with production of virtual All-Hands Zoom events.
Support and troubleshoot Zoom and Zoom Rooms and related collaboration platforms.
Maintain accurate AV documentation, including as-built drawings, configurations, and standard operating procedures.
Partner with the Senior AV Engineer and AV Implementation Manager to uphold AV standards and continuously improve system reliability.
Partner with Workplace teammates to understand employee needs and usage patterns for hybrid event and room setups.
Provide backup coverage for our AV Event Technician for onsite, hybrid and remote live events.
This role has been categorized as an in-office position. In-office employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office
This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $101,600.00 - $162,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
You bring 3+ years of hands-on experience in AV installation, engineering, and support, ideally in a corporate or enterprise environment.
You have Q-SYS experience, including Q-SYS Designer, control programming, and scripting with Lua and JSON.
You have strong proficiency in AV networking, including AV-over-IP transport protocols such as Dante, AES67, and Q-LAN, and the network configuration that supports them (QoS, multicast, VLANs), backed by a solid understanding of general IP networking principles.
You have demonstrated ability to install AV hardware and provide break/fix support to production AV systems.
You have experience providing AV support for live and hybrid events and productions.
You have working knowledge of administration of Zoom Rooms, along with comfort troubleshooting common audio, video, and control issues.
You can read and interpret AV schematics, rack layouts, and wiring diagrams.
You may also bring industry certifications such as Q-SYS Level 2, Audinate Dante level 2 or higher, or AVIXA CTS / CTS-I / CTS-D.
You are a strong communicator and collaborator who stays calm under pressure and is focused on creating a great experience for employees and guests.
You are detail-oriented, methodical in your testing and follow-through, and comfortable working in a fast-paced environment where priorities may shift quickly.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.
How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.
Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
