Design, prototype, build, document, and support Salesforce solutions across CPQ, L2O, Order Management, Fulfillment, or Billing domains.
Translate business requirements into scalable technical solutions aligned with Salesforce best practices.
Develop and enhance Salesforce applications using Apex, Lightning Components, Visualforce, JavaScript, and APIs.
Implement and maintain integrations with external systems (ERP, billing platforms, etc.).
Automate business processes using Salesforce Flow, Workflow Rules, and other automation tools.
Create and manage CPQ configurations including product setup, pricing, discounting, and advanced approvals.
Develop reusable components and frameworks to improve productivity and maintainability.
Maintain detailed technical documentation and design artifacts.
- Provide L2/L3 production support for Salesforce applications, including CPQ, Order Management, and Billing.
- Troubleshoot and resolve production issues, defects, and performance bottlenecks within defined SLAs.
- Perform root cause analysis and implement preventive solutions.
- Monitor system health, integrations, and batch jobs to ensure platform stability.
- Support release deployments, hotfixes, and patch management activities.
- Collaborate with business users to resolve functional issues and provide timely updates.
- Maintain data integrity and handle data fixes using tools like Data Loader or scripts.
- Participate in on-call rotation or support coverage model as required.
- Key Responsibilities
- Design and develop custom Salesforce solutions, features, and integrations.
- Perform system administration activities including user management, security, workflows, and data configuration.
- Collaborate with cross-functional teams (Business, QA, DevOps) to deliver high-quality solutions.
- Gather and analyze business requirements and convert them into technical specifications.
- Drive continuous improvement by identifying opportunities for automation and optimization.
- Stay updated with Salesforce releases and recommend platform enhancements.
- Technical Skills & Qualifications
- 5+ years of experience on the Salesforce (Force.com) platform.
- Strong expertise in at least one domain: CPQ / L2O / Order Management / Fulfillment / Salesforce Billing.
- 1–2+ years of experience in Salesforce architecture and platform capabilities/limitations.
- Strong knowledge of Salesforce best practices, design patterns, and governor limits.
- Development Skills
- Apex (Triggers, Batch Apex, Queueable, Future Methods)
- Lightning Web Components (LWC) / Aura Components
- Visualforce Pages and Controllers
- REST/SOAP APIs, JSON, and integrations
- Strong unit testing practices and code coverage
- Data & Integration
- Proficient in SOQL/SOSL
- Experience with bulk data operations and data migration
- Integration experience with ERP systems (SAP, Oracle, etc.) preferred
- Understanding of middleware tools is a plus
- DevOps & Tools
- Experience with version control and CI/CD pipelines (Git, Copado, ANT, Metadata API)
- Familiarity with Agile development methodologies
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- Certifications (Preferred)
- Salesforce Administrator
- Salesforce Platform Developer I
- Salesforce CPQ Specialist
- Salesforce Billing Specialist (preferred for billing-focused roles)
- Salesforce JavaScript Developer I
- Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, global environment
- Proactive mindset with strong ownership and accountability
- Adaptability to changing business requirements
