Zensar Technologies
From Zensar Technologies's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.
Excellent communication skills to handle Europe and US customers
Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues
Good understanding on MAC OS folder structure
Handled network related issues on both Wi-Fi and LAN
Handled all kinds of M365 application issues
VMWare fusion Application and Windows 11 VM related issues on MAC OS X.
Filevault2 encryption issues
Technical knowledge on Adobe Creative Cloud Applications
Familiar with Terminal Commands
Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.
Able to troubleshoot applications like Webex, Webex scheduler, Any connect
MAC imaging and Re-image through USB installer
Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team
Worked on ServiceNow for Incidents and Service Requests
Worked on Sharepoint and OneDrive issues
Flexible to work on rotational 24*5 shift
Sound knowledge and experience in Microsoft Office suite troubleshooting
Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Professional and structured escalation approach of unresolved issues with vendor teams and internal teams.
Maintenance of the system within the domain network
Installation and deployment of OS and configuring the system.
Familiar with ITIL – ServiceNow for Incident Management.
5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.
Excellent communication skills to handle Europe and US customers
Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues
Good understanding on MAC OS folder structure
Handled network related issues on both Wi-Fi and LAN
Handled all kinds of M365 application issues
VMWare fusion Application and Windows 11 VM related issues on MAC OS X.
Filevault2 encryption issues
Technical knowledge on Adobe Creative Cloud Applications
Familiar with Terminal Commands
Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.
Able to troubleshoot applications like Webex, Webex scheduler, Any connect
MAC imaging and Re-image through USB installer
Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team
Worked on ServiceNow for Incidents and Service Requests
Worked on Sharepoint and OneDrive issues
Flexible to work on rotational 24*5 shift
Sound knowledge and experience in Microsoft Office suite troubleshooting
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