Zensar Technologies

Cloud DevOps -Build & Engineering-Chef

India · On-site
Salary not published
Posted 2 weeks ago

From Zensar Technologies's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

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Zensar Technologies

Cloud DevOps -Build & Engineering-Chef

India · On-site
Salary not published
Posted 2 weeks ago

From Zensar Technologies's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Key Responsibilities

Application Operations & Monitoring
Perform daily application health checks and operational monitoring to ensure service
availability and performance.
Monitor application processes, scheduled jobs, interfaces, and automated workflows.
Validate successful execution of system jobs and investigate failures, delays, and
performance issues.
Support application upgrades, migrations, and environment validation activities.
Proactively identify operational risks and coordinate remediation activities.
Access Management & Security Administration
Process user access requests, modifications, and revocations across supported
applications.
Ensure access governance and compliance with organizational security policies.
Support service account and role validation activities when required.
Incident Management & Troubleshooting
Investigate application incidents and operational issues.
Perform root cause analysis and coordinate resolutions with infrastructure,
development, and business teams.
Track, prioritize, and follow up on pending incidents until closure.
Maintain clear communication with stakeholders regarding issue status and resolutions.
OFFICIAL USE
OFFICIAL USE
Data Processing & Validation
Upload and validate financial summary, KPI, and operational data files.
Support datapoint management activities and investigate data quality discrepancies.
Ensure accuracy and integrity of application data through validation and reconciliation
processes.
Monitor data transfer and workflow processes and address exceptions.
Batch Job & Workflow Management
Monitor and validate AFL, IRR, and other scheduled batch jobs.
Review execution results, troubleshoot job failures, and coordinate corrective actions.
Analyze recurring job failures and recommend operational improvements.
Ensure completion of daily, monthly, and business-critical processing activities.
Month-End & Periodic Operations
Perform DAPPA month-end setup, configuration validation, and processing activities.
Execute scheduled monthly and quarterly operational checks across supported
applications.
Validate operational readiness and business processing requirements during reporting
cycles.
Document findings and coordinate issue resolution activities.
Service Request & Ticket Management
Manage support requests, incidents, and operational tasks through Jira and service
management tools.
Maintain accurate ticket updates, investigation notes, and resolution details.
Review and prioritize open requests, service tickets, and operational backlogs.
Ensure adherence to agreed service levels and support processes.
Stakeholder Collaboration
Work closely with business users, development teams, infrastructure teams, and thirdparty vendors.
OFFICIAL USE
OFFICIAL USE
Provide operational status updates and communicate ongoing issues effectively.
Support audits, compliance reviews, and operational reporting activities.
Participate in weekly operational reviews and planning discussions.
Supported Applications
eFront
DAPPA (Frameworks)
Accurate
EUC Insight
Innate Timesheet
KeyDine Timesheet
Key Skills
Application Support & Operations
Incident & Problem Management
User Access Management
Batch Job Monitoring & Validation
Data Validation & Reconciliation
Root Cause Analysis
Jira & Service Management Tools
Operational Health Checks
Application Monitoring & Troubleshooting
Stakeholder Management
Process Documentation
Service Delivery & Support Operations
Typical Job Title
Senior Application Support Engineer / Application Operations Engineer /
Production Support Analyst / Application Support Specialist

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